I have had a letter from Royal Mail today, as an anonymous householder, telling me about their Christmas postage plans.
I have to say that I am quite impressed
There are pledges to try harder to deliver packages to me during the festive period, including Sundays and evening deliveries - all those gifts from far away!
The collection offices will be open for longer and they wont charge for Local Collect during December.
Pretty good customer service I would say, from an organisation that sometimes falls short, given that they often push "sorry you were out" cards through without actually waiting to see if I am in.
But I should say that I do hope the RM staff will get a financial benefit from these longer hours, otherwise it will be Ebenezer Scrooge writ large.
1 comment:
Having seen the performance of the Royal mail under the stewardship of Adam Crozier, I would not be expecting too much of them
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