Merseytravel manages a formal customer feedback process which can be accessed
- via the feedback portal
- by emailing firstname.lastname@example.org
- by telephoning 0151 330 1082/3
Merseytravel also holds Customer Forums in each of the five districts every quarter. They are open public meetings that consist of two parts
- A Transport Operators' Surgery at which members of the public have the opportunity to raise any specific concerns with a range of Bus and Rail Transport Operators and with others such as Merseyside Police and Transport Community Support Officers directly.
- The forum considers wider generic transport related issues which have been identified by the attendees and looks to involve customers in their future planning and decision making processes.
Message from Councillor Mary Rasmussen, Lead Member-Customer and Corporate Responsibility, Merseyside Integrated Transport Authority
"A particular area of challenge presently under discussion with both bus and rail operators is that of access issues on the transport network. We have made significant progress recently with Arriva and Stagecoach who are the two major bus operators and with Merseyrail and Northern the major rail operators, who have indicated their willingness to process complaints regarding access issues, locally and at a senior level, within their respective organisations. This should lead to real improvements and a speedier response to such complaints."