On 24th October 2011 I agreed a deal with RJ Swift Consultants Ltd
Registration Number: 7618470
I would pay £500 for 53,000 email contacts of NW businesses, and to help me to verify the data, Jeanette Mccambridge @JenMcCambridge their enthusiastic saleswoman said “we will run and manage 3 x email campaigns to the NW data (approx 17,000 per send) and after you have done all 3 campaigns we will give you the full file of 53,000 contacts to keep. We will create the HTML free of charge per campaign and send you full reports from our analytical software.”
It sounded like a great deal.
I paid £500 that evening by internet banking.
A week or so later when there had been no progress, I contacted and spoke to John Murphy at the firm who told me that they had had to sack the young man they were hoping would develop the campaigns for me, as he had been caught selling data to competitors. John assured me that he would be hiring someone else as a matter of urgency. Mark then contacted me in early November saying he was the new starter, and we began to work together on a campaign which was to promote some marketing training I was delivering in Liverpool.
On 8th November however, when work seemed to have stopped again, I wrote to him (at his private email address) and he replied saying “I have left this company now as I was not completely happy with their business practices.”
At this point, on the grounds that they no longer had my confidence, I wrote to the company asking for a refund. I directed my correspondence to Jeanette the saleswoman and copied in John Murphy the manager, neither responded. I wrote several times more to no avail.
I then wrote to Rebecca Jane Clark, the director, at the email address email@example.com which is advertised on the firm’s website, telling her that I was contacting the people who featured in the testimonials in the marketing materials that Jeanette had initially sent me about their offer. I said I was going to talk to them about the level of service they received from the firm and the level of service I was receiving.
That unsurprisingly triggered a phone call from Jeanette saying that a cheque would be put in the post forthwith. She also asked me about the conversations I was having with "their customers". A second phone call a week later apologised for the lack of cheque but promised it was still in hand. It is today 9th December 2011 and having still received no refund, I have submitted a claim online in the Small Claims Court.
The invoice/order form for the firm shows that they are registered at 31a Station Road, Whitley Bay, Tyne and Wear NE26 2QZ They also advertise themselves at operating at 4 Boyd Street, Ouseburn, Newcastle upon Tyne, England, NE2 1AP (in Jeanette’s email footer) and on the website for RJ Swift Consultants Ltd.
I assume they are closely related to the company Swift Mailing 7227070 who claim to be located at 1 Boyd Street, Shieldfield, Newcastle upon Tyne, Tyne and Wear, NE2 1AP http://www.swiftmailing.co.uk/contact.html
They are both registered at the same address in Station Road, Whitley Bay. The director for Swift Mailing is Thomas Brian Murphy. I don’t know whether he is related to John Murphy whose email address appears on this website and who I have spoken to on matters relating to RJ Swift Consultants.