Supporting local people in poverty, Liverpool City Council has introduced a new freephone system to at least save people having to pay big phone bills just to get advice.
Introduced from Monday 3 February, this will cover enquiries for issues including housing benefit, council tax support, free school meals and benefits maximisation advice.
The numbers and the services are:
0800 028 3686 Council tax, community charge, business rates, corporate debt, overpayment of housing benefit, Business Improvement District
0800 028 3697 Benefits, free school meals and Benefits Maximisation Service
0800 121 8805 Benefits Fraud Hotline
0800 456 1523 Liverpool Citizen Support Scheme
0800 028 3707 Fairer Charging and Direct Payments for adult social care
The council’s letters, bills and website are being updated with the new information on.
People telephoning the Freephone numbers from mobile networks will get an automated message informing them they may be charged for the call and be given the option to dial a landline number if they prefer. All the existing numbers will remain in use for three months.
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